RMA actions are the actions that a customer may expect to be taken towards his or her return requests: replacing an item or making a refund. Customers are asked to choose a preferable action when they submit a return request. If a particular action is not applicable in your store, you can disable the action:

  1. Go to Orders → Return requests.
  2. Click the gear button in the upper right part of the page and choose RMA actions.
  3. Click on the status of the action and choose the desired status.

RMA Reasons

When submitting a return request, customers are asked to specify a reason why they want to return a particular product. The store administrator can add or remove possible reasons from the list, or disable reasons temporarily, if necessary.

Adding a Reason for Return

  1. Go to Orders → Return requests.
  2. Click the gear button in the upper right part of the page and choose RMA reasons.
  3. Click the + button. This will open a form where you’ll be able to specify the details of the new reason:
    • Reason—the return reason as it appears on the storefront.
    • Position—the position of the new reason on the list relative to other reasons.
    • Status—the initial status of the new reason (Active or Disabled).
  4. Click the Create button.

Enabling/Disabling a Reason

  1. Go to Orders → Return requests.
  2. Click the gear button in the upper right part of the page and choose RMA reasons.
  3. Click on the status of the reason and choose the desired status.

You can also change the wording of the reason and its position.